Student on-site help

Students can visit during posted hours to receive help with technology-related questions or problems.

• Computer access
• Forgotten passwords/must present valid ID
• Name changes for computer access – must change name in Enrollment Services before computer login can change
• Name changes for CougarNet – web based portal
• Campus software programs:
  • Office XP
  • Front Page
  • Internet Explorer
  • CougarNet – Web based portal

Location 1 – Commerce and Technology Building 121
Location 2 – Commerce and Technology Building 124

Help desk hours

Mon – Thurs: 8 a.m. – 11 p.m.
Fri: 8 a.m. – 5 p.m.
Sat: 10 a.m. – 6 p.m.
Sun: 2 p.m. – 10 p.m.

Offsite help

We also offer offsite assistance on a wide range of topics. If you cannot find the answers you seek online, please feel free to contact us or visit our help desk.

• Account logins
• Computer labs
  • Lab hours
  • Lab rules
• Printing tips
• Saving tips
• Frequently asked questions
• Residential network

email: helpdesk@colstate.edu
phone: 706-507-8199